When it comes to work quality, the expectation can only be a reflection of what was originally communicated. If the communication is vague, incomplete or assuming, the results can be iffy. Whenever we start a job, especially with an inexperienced worker, several things needed to be clearly defined: the desired result, the instructions of how to achieve the result, and the purpose of the result.
Edko employeeThe desired result is simply what we want physically and visually to take place (i.e. dead brush in a right of way at a width of 50 ft.) The instruction is the method by which the result will be achieved (i.e. spray this mix at this rate, avoiding these species, being mindful of these hazards.) Explaining purpose is most likely a step that many of us skip. When it comes to raising children, it’s easy to use the “because I said so,” but this is not a motivating statement. Communicating the purpose solidifies the result and the instruction into a tangible concept (i.e. we spray the right-of-way to reduce the need for trimming and prevent outages, which is why it’s important that you are thorough in your application.)
Some of the most effective illustrations of effective communication can be found in the Bible. In Exodus 25, God explains to his people through Moses what a tabernacle is, how to construct it and the purpose of the design. He did the same when instructing the priest in their duties in the book of Leviticus, Noah constructing the Ark, etc. By clearly communicating the desired result, instruction and purpose, God established an expectation in which his people could be successful and reasonably held accountable to.
If our expectations are not communicated effectively, the failure of execution rests on our shoulders and not on those of our employees. This is not only for the sake of the completion of the job, but also for the morale of management and the employees. No one desires to be unsuccessful. As we all grow in our careers, consider your ability to communicate effectively as an ongoing area for growth. If our employees experience success, we in turn experience success.